Reference

Open bunga4d Legal Terms for Your Account

We set out the account rules, data handling, and access terms that apply before you open the lobby, so you can check what we collect and how we…

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bunga4d Open bunga4d Legal Terms for Your Account
CONTACT PATHS READY

Switch to live help for policy changes

If you need a policy check, we answer through live chat, email, and the help form inside your account.

Live Chat Use live chat from the footer when you need a fast policy check.
Email Desk Email us from the address on file if you need a written trail for…
Account Form Open the help form inside your account when you want to request a correction…
ACCOUNT DATA CARE

Open how we protect account data

We keep this policy practical: we collect only the data needed to open, verify, and service your account.

Data use

We use your profile details only for access checks, support replies, and record keeping tied to your account. That includes contact details, login history, and transaction references from DANA, OVO, GoPay, or QRIS when needed.

Cookies

Cookie settings help us remember your session, language, and device state. If you clear them, you may need to log in again and repeat a verification step before changes are accepted.

Account security

When you change a password or device, we ask for a one-time code sent to your registered email or phone. This reduces account takeover risk and gives us a trace for later checks.

Retention

We keep records only as long as needed for support, payment proof, dispute handling, and the rules that apply to us. After that, the files are archived or removed under our standard process.

Request changes

If you want to correct a name, email, or phone number, send the request from the registered contact and include a recent payment reference. We use that to match the file before updating it.

Contact path

For policy questions, reach us through the account form or live chat, then ask for a written reply if you need one. We keep the ticket tied to your profile for traceable follow-up.

Explore common questions about access and contact

These are the questions we hear most before someone opens an account. Each answer is written for Indonesia access, account records, and contact requests, so you can check what applies before you proceed. If your situation is tied to local law, the answer may change by region and by the verification details on your profile. Use the registered contact so we can confirm the request faster.

Yes. Access depends on local law and is available only where local law permits. If rules differ by region, we apply the rule tied to the account and may ask for a fresh verification step.

We keep the details needed to run access checks, reply to support, and record account changes. That usually includes your name on file, contact details, login logs, and payment references tied to DANA, OVO, GoPay, or QRIS.

Send the request from your registered email or use the form inside your account. Include the field you want changed and a recent payment reference, then we can match the record before updating it.

We keep records only for support, dispute handling, and the retention period required by the rules that apply to us. After that, files are archived or removed through our standard process.

Cookies help remember your session and device state. If you clear them, you may need to log in again and repeat a verification step before you can continue with the same account.

Use live chat, email, or the help form, and send the message from the contact on file. We answer every day from 08:00 to 24:00 WIB and keep the ticket linked to your profile.